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THIS SURGERY WILL BE CLOSED WEDNESDAY 12:30 SEPT 18th 2019 FOR MANDATORY TRAINING AND WILL RE-OPEN 8:00 A.M THURSDAY 19TH SEPT

FOR URGENT MEDICAL ASSISTANCE DURING THIS PERIOD PLEASE TELEPHONE 111

FOR SELF HELP IN ILLNESS DURING THE WINTER MONTHS WHEN NHS SERVICES ARE VERY BUSY - PLEASE FOLLOW THE LINK BELOW FOR ADVICE

http://www.urgentoremergency.co.uk/

EXTENDED HOURS SERVICE

PLEASE BE AWARE THAT THE SURGERY IS NOW ABLE TO OFFER APPOINTMENTS OUTSIDE SURGERY HOURS DURING EVENINGS AND WEEKENDS. THESE APPOINTMENTS ARE IN DESIGNATED LOCATIONS AND INFORMATION ON THIS CAN BE FOUND ON THE LINK BELOW. THE PRACTICE WILL ADVISE YOU ON THE AVAILABILITY AND CRITERIA WITH REGARDS TO THESE APPOINTMENTS AS NOT ALL REQUESTS WILL BE SUITABLE. PLEASE CONTACT THE SURGERY DURING NORMAL OPENING TIMES AS ALL APPOINTMENTS MUST BE BOOKED AND CANCELLED VIA RECEPTION AT THE PRACTICE.

http://www.sunderlandgpalliance.co.uk/sunderland-extended-access-service-information/

ALSO PLEASE GO TO 'FURTHER INFORMATION' -RIGHT HAND SIDE OF HOME PAGE  AND CLICK ON EXTENDED ACCESS -FURTHER WEBSITE LINKS AVAILABLE

HOSPITAL TESTS OR INVESTIGATIONS

PLEASE BE AWARE THAT IF TESTS OR INVESTIGATIONS ARE REQUESTED BY A SPECIALIST OR CONSULTANT, THEN THE RESULTS OF THESE TESTS NEED TO BE OBTAINED FROM THE CONSULTANT OR SPECIALIST INVOLVED.

(See top ribbon 'Tests & Results' for more details)

THANK YOU.

'BE DOG SMART'

SUNDERLAND SAFEGUARDING CHILDREN BOARD (SSCB) IS WORKING WITH PARTNERS ACROSS THE CITY TO RAISE AWARENESS OF GENERAL DOG SAFETY

PLEASE CLICK ON THE LINK FOR USEFUL ADVICE ON GENERAL DOG SAFETY

www.bedogsmart.org.uk

 

PATIENTS PLEASE NOTE

FROM 16TH MAY 2018

 

WE WILL BE UNABLE TO TAKE REPEAT PRESCRIPTIONS ORDERS OVER THE TELEPHONE

 

PLEASE REGISTER FOR ONLINE SERVICES OR ASK AT RECEPTION FOR FURTHER INFORMATION ON HOW YOU CAN ORDER YOUR MEDICATIONS AFTER THIS DATE

 

PATIENT'S FAILING TO ATTEND APPOINTMENTS

PATIENT'S WHO DO NOT ATTEND FOR BOOKED APPOINTMENTS WITHOUT LETTING US KNOW, PREVENT  OTHER PATIENT'S FROM TAKING AN APPOINTMENT WHICH THEY REALLY NEED. PLEASE CANCEL IF YOU ARE UNABLE TO ATTEND - EVEN AT SHORT NOTICE WE CAN USE THE APPOINTMENT. PLEASE CLICK ON THE LINK  TO SHOW HOW MANY PATIENTS FAILED TO ATTEND LAST MONTH. THANK YOU.

Wasted Appointments Last Month

COULD PATIENTS PLEASE ENSURE THAT THEY UPDATE THE SURGERY WITH CONTACT DETAILS. THIS IS VERY IMPORTANT IF WE NEED TO CONTACT YOU URGENTLY.

THANK YOU

COMPLIMENTS/COMPLAINTS

COMPLIMENTS

If you feel that you have received good service from the surgery or that there is any issue  we have been particularly helpful with, we would appreciate it if you would click on the link below and add your comments to the NHS website, or alternatively if you would like to contact the surgery and let us know, either by phone, e-mail or in person.

It is important that we receive positive feedback, if it is deserved, as this will help to structure future services provided by the surgery.

https://www.nhs.uk/Services/gp/Overview/DefaultView.aspx?id=37005

Thank You.

Complaints

This Practice operates a procedure for the investigation of complaints as part of the National Health Service system for dealing with complaints. Our system meets the national criteria.

The complaints procedure is co-ordinated by Yvonne Kelly, Assistant Manager, on behalf of the practice.Your complaint should be submitted as soon as possible after the event giving rise to the complaint.

The Assistant Manager will then ensure that all relevant details are recorded and arrange for the complaint to be investigated.

we aim to report back to you within 10 working days. If this is not possible, we will explain the reason for the delay to you and you will be given a revised date for the completion of the investigation.

Customer service form However if you feel that we have not dealt with the issues you have raised, as you would wish, you can write to the Complaints Manager at NHS England, PO Box 16738, Redditch B97 9PT. (This dept has replaced PALS from April 2013) please follow the link:http://www.england.nhs.uk/contact-us/complaint/   or alternatively The Parliamentary & Health Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP, e-mail: phso.enquiries@ombudsman.org.uk  If you would like more information on How to make a complaint or send a compliment to NHS England -

The complaints procedure should ensure that  all complaints are dealt with swiftly and fairly to the satisfaction of all concerned



 
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